Privacy · Updated October 23, 2026
Your support records and AI processing.
Cozable is a product of Ann Arbor Apps LLC. It provides support workspaces and product-branded help portals. The product team you contact also controls how it handles its customer relationships and support records.
Support and account records
We process account details, sign-in information, product settings, customer and account context, support messages, attachments, and approved answers to operate the service. When you contact a product team, your message, contact details, supplied context, and attachments become part of its support records. AI suggestions and the help articles you viewed may be included when you send your question to the team. Support records are not automatically deleted after 30 days; they are separate from gateway diagnostic logs.
AI assistance and no model training
When you ask for an AI answer, the question and relevant approved help are processed through the Mojica AI Gateway. Reply drafting may also process recent conversation messages, product voice, customer details, and account context. Your submissions and AI responses are not used to train AI models. The gateway uses our own AI infrastructure and may use Microsoft Azure OpenAI where permitted by the tool’s data policy. Avoid submitting passwords, payment-card details, health records, or other unnecessary sensitive information.
Gateway diagnostics
Cozable support tools remain metadata-only for gateway diagnostics: conversation bodies, attachments, and generated replies are not retained in a separate gateway diagnostic conversation archive. Operational records may include a request identifier, selected tool, processing route, timing, outcome, and usage counts. This does not mean Cozable’s support database or processing providers retain no content.
Processing services and access
Hosting, database, authentication, email, and AI providers process information needed to deliver the service. Authorized workspace members can access their workspace’s support records; authorized service personnel may access records as needed to operate, secure, or investigate the service. Microsoft may perform abuse monitoring and retain flagged content under its own policies. See Microsoft’s data, privacy, and security information. We do not promise zero retention by processing services.
Retention and privacy requests
Support records and approved answers are retained to provide the workspace’s support history, subject to deletion requests, contractual commitments, and applicable legal obligations. Relevant records may need to be kept for security investigations, disputes, or legal obligations. Authentication and technical records have separate expiration and cleanup rules. Contact the product team about its support records, or contact Cozable’s publisher about service-level access, retention, correction, or deletion requests. Deleting a browser copy does not delete workspace records or copies already delivered by email.
Cookies and service information
Secure sign-in cookies maintain your session. Hosting and security services may process standard request information. This notice does not authorize sending support messages or AI responses to traffic analytics.
Contact
Contact Ann Arbor Apps LLC about Cozable privacy. Identify the workspace or product and a request identifier if available, but do not put credentials or sensitive records in a general inquiry.